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Re: Choosenick! » Designing Service Design Principles

Service Design — Mon, 08 Nov 2010 02:36:01 -0000

Sounds interesting that you give such idea.. Well thanks, its a great help... It was my first time here in this site... That is why it calls my attention to visit it again for more source of new information.. Great article..

Re: Choosenick! » Designing Service Design Principles

Qin — Fri, 10 Apr 2009 06:05:42 -0000

Hi Nick,
Great to have some really practical insights from you!

the point of the principles actually changes through the design process is a very inspiring insight. it also reflects a changing role of the designer in the process as well...is it because of the change of audience at the different stages?

Keep good stuff coming :-)

Re: Choosenick! » Designing Service Design Principles

Sarah Drummond — Thu, 09 Apr 2009 05:59:26 -0000

Actually Engine had a hand in it, we worked with Joe and Julia last year up at Glasgow. It was the Learn Direct Project that I carried on during the summer. I think it went like this;

"Learn Direct Scotland maximising accessibility
of information, awareness and sustainability
for existing and prospective learners."

and the brief was...

"Design a service that targets the user
needs in their daily lives and engages
them on their level. The service must
be sustainable and provide the user
with support throughout their whole
journey."

(It makes sense in context, however since being lectured on the use of the word awareness I would perhaps remove it now) heh

Thanks for this post, I really have to kick into principal mode before getting swamped with research. I'm working on a cycling project at the moment for my final year at GSA, http://thecyclingcommuter.w... are you a cyclist yourself, you might be interested in it?

cheers
Sarah x

Re: Choosenick! » Designing Service Design Principles

Zack Perry — Mon, 06 Apr 2009 14:58:01 -0000

Keep the thinking coming. We are all hungry for service design.

Re: Choosenick! » Designing Service Design Principles

choosenick — Mon, 06 Apr 2009 07:34:55 -0000

Hi Sarah, glad the post has inspired you. I'd be interested to see 'the definitive service design vision' ! It sounds pretty ambitious! Do you have an output from the project you can share with me/us?

Re: Choosenick! » Designing Service Design Principles

Sarah Drummond — Sun, 05 Apr 2009 20:38:42 -0000

Hello,

Great post!

It rings a bell when you mentioned about getting those banal principles that always crop up out the way. I think for one project I did last year it was mentioned that we had pretty much written the definitive of all service design visions which encompassed every basic principal in the book, but like you said, worthwhile still writing down and sticking on the wall. I refer to some of my principals as golden nuggets, those ones you can really get hold of and run with that spark a great creative idea or direction, but importantly, as mentioned in Sarah Nelson's essay inspire real life solutions.

Great post, its really made me think about pulling together my research on a new project, asap!

sarah x